Privacy policy
Effective November 5, 2026
Who we are
This policy explains what michaelcollins.com collects about you, why, and what you can do about it. The site is run by Michael Collins, a real estate agent with Coldwell Banker Realty (DRE 00963037), 301 N Canon Dr, Beverly Hills, CA 90210. “We”, “us” and “Michael” mean him and the people who help him run the site.
OneStopAgent (HD Premier, Inc.) builds and hosts the site for Michael as his service provider, and handles visitors’ information only on his behalf.
In short: we collect what you choose to send us and the little every web server sees; we use it to answer you; we don’t sell it; and the site runs no advertising or tracking scripts, and counts its visits without cookies. Using the site is also governed by its terms of use.
What we collect
- When you write to Michael — on the contact page or in the contact panel — your name, your email address, your phone number if you give it, and your message. When you check the box on the contact form, we keep a record of your consent (its wording, the date and time, and the page) with your inquiry.
- When you request a tour of a home in the MLS search or of one of Michael’s own homes for sale — your name, phone number and email address; the day and time you would like; whether you would like to visit in person or by video; which home it is (its MLS number and, where the listing shows it, its address; or, for one of his own, its address); and a record of your consent to be contacted: the words you agreed to, and when.
- When you ask about selling from one of the homes Michael represented — the street or address you give; whether you are just curious or might sell within a year or soon; your name, phone number and email address; which of his homes you asked from; and a record of your consent to be contacted: the words you agreed to, and when.
- When you sign up for the letter — your email address.
- When you make an account — your email address, and what you choose to add to it or save in it, as set out under Your account on this site.
- When any page loads — what your browser sends every website: your IP address, the address of the page (including any search filters in it), the time, your browser and device type, and the page that linked you here.
What you send through the contact page, the contact panel, a tour request or a seller inquiry is stored with OneStopAgent (HD Premier, Inc.), as Michael’s service provider, in his account there, so that he can answer you and keep track of what you asked. Your account on this site, and everything saved in it, is stored there too.
If you ask for access to a private home, Michael receives your name, email, phone (if you give one) and message, as with any inquiry.
When you enter a private home’s password, or ask for access to one, our platform receives your IP address with it, to limit how many tries and requests can come from one connection, and keeps only a scrambled form of it (a one-way hash — for a newer, IPv6 address, of its network rather than the address itself): for 15 minutes after a password, and for an hour after a request.
We don’t ask for sensitive information such as Social Security, driver’s licence or financial account numbers. Please don’t send it through the site’s forms.
Your account on this site
An account is up to you: the MLS search works the same without one. To make one, or to sign in, you ask for a six-digit code by email — the same email carries a one-tap sign-in link — or you choose “Continue with Google”. There is no password.
Your account keeps:
- Your email address — how you sign in, and where the emails you ask for go.
- Your name, if you give it — or, if you sign in with Google and haven’t given one, the name on your Google account.
- Your phone number, if you give it, with a record of your consent for Michael to call or text you at that number: the words you agreed to, their version, and the time our platform received your agreement. A new number needs the box ticked again; taking the number away takes the consent with it. If you take the number away or change it to another, Michael’s record of you notes that your consent for that number was withdrawn, and keeps the record of the consent you had given. The number, and while you keep it its consent record, also stay with Michael’s record of you.
- Your answers to “Help Michael serve you”, any you give: when you hope to buy, where your financing stands, whether you are working with an agent, and your home’s address if you are also thinking of selling.
- Your saved searches — each search’s filters and any area you drew or chose on the map, the name you gave it, and how often you want emails about it.
- Your saved homes — each home’s MLS number, or which of Michael’s own homes it is.
- Your private notes — the words you write on a home, with the home’s MLS number or which of Michael’s own homes it is, and when you wrote them.
- Your messages in a shared search — what you write, when, and which home it is about.
- When you were last on the site, noted at most once an hour, and when you were last emailed about new listings.
- If you sign in with Google, Google’s identifier for your Google account, so that your next Google sign-in finds the same account.
If Michael invites you to a shared search, he can see which of the homes in it you view, like or pass on, and when you visit. People you share the search with also see the homes you like or pass on (never your notes, views or visits). Messages you write there are seen by Michael, his team and the people you share the search with, and Michael is emailed when you write. Notes you write on a home are visible to you and Michael only.
When you ask for a sign-in code, our platform receives your IP address with the request, to limit how many codes can be asked for from one connection, and keeps only a scrambled form of it (a one-way hash, never the address itself). For up to a day it keeps that, the address the code went to, and the page you asked from (and the search you were saving, if you were): to limit how many codes can be sent to one address or from one connection, and to take you back to the page you were on. The code and the link are kept only in scrambled form too, and work once, within 10 minutes.
When you choose “Continue with Google”, our platform receives your IP address too, to limit how many Google sign-ins can be started from one connection (20 in 15 minutes), and keeps only a scrambled form of it (a one-way hash — for a newer, IPv6 address, of its network rather than the address itself), for no more than 15 minutes. On the way back from Google your browser passes through our platform, which counts the returns from one connection the same way, for one minute.
We keep your account to keep your saves, to email you the new listings you ask for, and so that Michael knows you are looking and can follow up. When you make an account, it appears in Michael’s OneStopAgent workspace, as a message does: he sees your email address, your name and phone number if you give them, your answers, your saved searches and homes, the page you signed up from, and when you were last on the site. He calls or texts only a number you gave with the box ticked (see Calls and texts).
OneStopAgent (HD Premier, Inc.) stores your account for Michael, as his service provider, and sends its emails — your sign-in codes and the new listings — for him, through its email delivery service. Google takes part only if you choose “Continue with Google”: you sign in on Google’s own page, under Google’s privacy policy. “Continue with Google” passes through OneStopAgent, the platform that runs this site’s accounts: Google’s sign-in page names it (One Stop Agent, or onestopagent.com), Google sends its answer to it, and it brings you back to this site signed in. Of what Google sends, OneStopAgent keeps only your name, your email address (one Google has verified) and Google’s identifier for your Google account, so that your next Google sign-in finds the same account. Google may also include your profile picture: it is not kept or used, and neither is anything else Google sends.
Signing in keeps you signed in on that browser for up to 90 days, renewed when you come back (see Cookies). “Sign out” on My home search ends it on that browser; “Sign out everywhere” ends it on every one.
To delete your account, choose “Delete my account” on My home search. Your account goes at once, with your saved searches, your saved homes, your private notes, your messages in shared searches and your sign-ins, and no more emails about new listings are sent. Michael keeps his record of you — your email address, the name and phone number you gave, the record of your consent to calls and texts at that number if it still stood, and the page and search you signed up from — with a note that you closed the account, as he keeps a message you sent him. To have that erased too, ask him (see How to make a request). If Michael deletes his record of you, your account goes with it.
How we use it
- To reply to you, arrange the tours and showings you ask for, and provide the real estate services you request.
- To send you the letter, if you signed up for it.
- To keep your account and what you save in it, and to email you the new listings you ask for, if you make one.
- To keep the site working and secure: to deliver its pages, find and fix faults, and stop spam, scraping and abuse. The MLS search, for example, counts each visitor’s requests by IP address for one minute, in the server’s memory only, so that one script cannot use up the search for everyone.
- To keep the records the law and Michael’s brokerage require, and to protect our legal rights.
We don’t use your information to make automated decisions about you, and we don’t build profiles of visitors from what they browse: an account holds only what you save and tell us, and when you were last on the site.
Calls and texts
We call or text you only when you have asked us to — for example, by ticking the box on a tour request or a seller inquiry, which reads: “Michael Collins of Coldwell Banker Realty may call, text or email me about this request. Not a condition of buying or selling.”
With an account, the box you tick when you add a phone number reads: “Michael Collins of Coldwell Banker Realty may call, text or email me about my home search. Not a condition of buying or selling.” That consent is for that number only: a new number asks again.
Agreeing is never a condition of buying or selling anything. Message and data rates may apply. To stop texts, reply STOP to any of them; to stop calls or texts, tell Michael by email or phone. We don’t sell your number or give it to anyone for their own marketing.
Email and the letter
The letter is sent through Mailchimp, an email service run by Intuit. When you sign up, your address is kept on Michael’s Mailchimp list. You may first get an email asking you to confirm it.
Every letter says who it is from, carries Michael’s office address and has an unsubscribe link: one click and you are off the list. You can also ask Michael to take you off.
Like most email services, Mailchimp tells the sender whether a letter was delivered and opened and which of its links were clicked. We use that only to learn what readers find useful.
Emails about new listings
When you save a search, you choose how often to hear about new homes that match it: Instant, Daily, Weekly, Monthly or Never. Instant emails come soon after a matching home comes on the market, never more than one every 15 minutes; Daily, Weekly and Monthly ones come at 7 in the morning, Pacific time — every day, on Mondays, or on the 1st of the month. An email is sent only when there is something new.
Each email comes from Michael, says in its subject what it is about, and carries his brokerage, his licence and his office address. Each home in it links to its own page on this site.
Every email lets you stop them. “Stop emails for” a search stops that search’s emails and keeps the search saved; “Stop all emails” stops every one; and your email program’s own unsubscribe button, where it shows one, stops what that email is about with one click. “Stop all emails” is on My home search too, where you can also change how often each search emails you, or turn the emails back on.
The homes’ photographs in an email load, when your email program shows them, from where the search’s photographs come from (see Other companies your browser talks to). So that each home is sent to you only once, we keep a record of which homes we have emailed you about for each search, for 90 days.
These emails are separate from the letter: stopping one doesn’t change the other. Sign-in codes are sent only when you ask for one.
What this site remembers on your device
A few features of the MLS search and of accounts remember things in your browser’s own storage, on your device, so that they work the way you would expect. What they keep stays there: it is not a cookie, and it is never sent to us or to anyone else.
- The homes the search has shown you, in its list or on its map, so it can tell you what has changed since your last visit (“Since you were last here”) — with the price and status of each as its listing showed them to you. At most 2,000 homes, each let go 90 days after you last saw it.
- The listings you have opened, so the map can mark them quietly — the latest 400.
- The map view you chose: streets, relief or aerial.
- Whether you turned on Michael Recommends, his recommended places on the search’s map.
- Whether you closed the offer to email you new listings (it then stays away for 30 days), and which listings you have opened (the latest 20) and how many, so that it comes at the right moment and doesn’t keep coming back after you close it.
- Whether you accepted or rejected Google Analytics on this browser — only once you have answered the privacy bar or saved your privacy choices.
- Your last search, so a listing’s “Back to search” takes you back to it. This lasts only until you close the tab.
- The listing you have just opened from the search, so its “Back to search” returns you to the same place in the list. This, too, lasts only until you close the tab.
- The search, home or note you were saving when you chose “Continue with Google”, so that the save can finish (or the note’s editor reopen) when you come back. It is kept in this tab for up to 15 minutes, and taken away as soon as it is used.
- How far you have opened a list of Michael’s homes with “Load more”, so that coming back to the list from a home finds it as you left it. This lasts only until you close the tab.
- How far down you had scrolled the search’s results beside the map, so that coming back from a listing finds the same place. This lasts only until you close the tab.
Two notes pass between pages and are gone at once. When the sign-in link in an email opens a new tab, it leaves that tab a one-word note to ask the “Help Michael serve you” questions on the next page, which takes the note away as it reads it. And when you sign in, the site tells this browser’s other open tabs, keeping nothing.
To clear all of it, press “Forget what I’ve seen” — on the “Since you were last here” note, or at the end of the search’s filters — or clear this site’s data in your browser’s settings. A private window keeps none of it once you close it. The site works the same without any of it; it simply says less.
Analytics
Michael’s site counts its visits — the pages read, and what was opened or played on them — through OneStopAgent, without cookies. Your IP address and browser details are turned into a code that changes every day, and are never stored; if your browser sends Global Privacy Control, your visit is counted without being tied to a visitor at all. The record of visits is kept for 13 months.
Michael’s site also uses Google Analytics, a service of Google LLC, to understand how it is visited: which pages are read, roughly where visitors are (to the city), what device and browser they use, and how they arrived. Google Analytics sets two cookies to tell one visit from the next, and Google receives your IP address with each visit but does not keep it. Google’s advertising features are turned off for this site: the data is not used for advertising or linked to your Google account, and it is not sold or shared for advertising.
It is on unless you turn it off. To turn it off on this browser, press “Reject non-essential” on the privacy bar shown on your first visit, or open “Privacy choices” at the foot of any page and turn Analytics off; its cookies are then removed and it stays off until you turn it back on. If your browser sends Global Privacy Control, Google Analytics never loads. Google also offers its own opt-out browser add-on.
The site runs no advertising pixels and no session recording. We don’t know who you are unless you tell us. Our hosting provider keeps ordinary request logs, for the time set out under How long we keep it.
Other companies your browser talks to
Some of what you see here is loaded straight from other companies’ servers. When your browser fetches it, that company receives your IP address and the usual browser information, and may set its own cookies, under its own privacy policy. None of them receives what you type into Michael’s forms.
- Maps. The MLS search’s maps load their streets and lettering from OpenFreeMap, their relief from the terrain tiles Amazon Web Services publishes as open data, and their aerial photographs from the U.S. Geological Survey’s National Map, when a map is on screen. Most maps on Michael’s own property pages, and those in Michael Recommends, are drawn by the site itself.
- Google Maps. A few of Michael’s property pages show a Google map, which loads as you reach it; “Directions” opens Google Maps.
- MLS photographs. Photographs of homes in the MLS search load from The MLS™/CLAW’s own photo servers, or from the copies OneStopAgent keeps for the site on Amazon Web Services. Michael’s own photographs are served by the site itself.
- Videos. A YouTube film shows a still from YouTube’s image server, and YouTube’s player, in its privacy-enhanced mode, loads only when you press play. Vimeo films load Vimeo’s player as you reach them.
- Tours. 3D and virtual tours on listings — from providers such as Matterport, Kuula, iGuide, ImageMaker360, YouTube, Vimeo, Google Drive and Dropbox — load only when you open one.
- Google sign-in. “Continue with Google” takes you to Google’s own sign-in page, under Google’s privacy policy, and back by way of OneStopAgent; nothing goes to Google unless you choose it.
- Google Analytics. Unless you turn it off, each page loads Google’s analytics script and reports the visit to Google, as set out under Analytics.
- The home value estimate. The estimate on What is your home worth is a Coldwell Banker tool, provided through its technology vendor and shown in a frame on that page. What you type into it goes to them, under Coldwell Banker’s privacy policy.
- Sharing. The share buttons — Facebook, X, LinkedIn, email and text message — are plain links: nothing is sent to those services unless you press one.
- Links. Links to other sites — Michael’s social profiles, the press, OneStopAgent — lead to sites with their own privacy policies.
Global Privacy Control and Do Not Track
If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale and sharing of your personal information. We do neither, so nothing needs to change for it — and if that ever changes, the signal will be honoured.
With the signal on, Google Analytics never loads on this site.
The site doesn’t track you across other websites, so it behaves the same whether or not your browser sends Do Not Track. The other companies named above follow their own policies on these signals.
Your California privacy rights
If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you these rights. We honour them for every visitor, wherever you live.
- To know what personal information we have collected about you, where it came from, why we collected it and whom we disclosed it to — and to get a copy of it.
- To have it deleted, except where the law lets or requires us to keep it.
- To have it corrected if it is wrong.
- To opt out of its sale or sharing. We neither sell it nor share it.
- To limit the use of sensitive personal information. We don’t use any for a purpose that would call for this.
- Not to be treated differently for using any of these rights.
In the past 12 months we have collected these categories: identifiers (name, email address, phone number, IP address, and, if you sign in with Google, Google’s identifier for your account); commercial information (the homes you asked about, your tour requests, the address and timeline of a home you asked about selling, and, with an account, your saved searches and homes and your answers about buying); and internet activity (the pages your browser requested, in server logs, and, with an account, when you were last on the site). They came from you, your browser and, if you sign in with Google, Google; were used for the purposes above; and were disclosed for business purposes only to those listed under Who we share it with.
How to make a request
Email michael@michaelcollins.com or call 310-413-1100 and tell us what you would like. It costs nothing.
You can delete your account yourself, at any time, with “Delete my account” on My home search; to have Michael’s record of you erased as well, ask as above.
To protect you, we confirm that a request comes from you before we act on it, usually by matching it to details we already hold — by replying to the email address you gave us, for example. We won’t ask for more than we need.
Someone else may make a request for you as your authorised agent, with your signed permission; we may still ask you to confirm your identity with us directly.
We will confirm that we have your request within 10 business days and answer it within 45 days. If we need longer — up to 45 more days — we will tell you why.
What this site remembers on your device is never sent to us, so we cannot see or delete it: use “Forget what I’ve seen”, or clear the site’s data in your browser.
How long we keep it
- Messages sent through the contact page or the contact panel, tour requests and seller inquiries: while we are in touch, then for up to three years after our last contact. If they become part of a transaction, they are kept with its file, which California requires a real estate broker to keep for at least three years.
- The letter: until you unsubscribe. Mailchimp then keeps a record that your address unsubscribed, so that it is not added again by mistake.
- Your account, its saved searches, saved homes and notes: until you delete your account, or until Michael deletes his record of you.
- Your messages in a shared search: 13 months, or sooner if you delete your account.
- Michael’s record that you made an account (your email address, the name and phone number you gave, the record of your consent to calls and texts at that number, and the page and search you signed up from): as for messages sent through the contact page, above — also after you delete your account, unless you ask for it to be erased.
- A request for a sign-in code (the address, the page, and your IP address in scrambled form): up to a day.
- Starting “Continue with Google” (your IP address in scrambled form, to limit how often sign-ins are started): up to 15 minutes; on the way back from Google, one minute.
- A private home’s password tries and requests for access (your IP address in scrambled form, to limit them): 15 minutes after a try, an hour after a request.
- A sign-in: up to 90 days, renewed when you come back; once it has ended, our record of it is deleted 30 days later.
- Which homes we have emailed you about: 90 days.
- Server logs: for a short time, normally no more than 90 days, unless we need them longer to look into a security problem or abuse.
- The count of visits: 13 months, as set out under Analytics.
- Google Analytics: Google keeps the visit data for at most 14 months; its cookies as set out under Cookies.
- The MLS search’s count of each visitor’s requests: one minute, in memory only.
- What your device remembers: until you clear it, as set out under What this site remembers on your device.
- Cookies: as set out under Cookies — the back office’s sign-in cookie up to 30 days.
Security
The site is served only over an encrypted connection. Its forms are checked on the server, its back office opens only through a sign-in link sent to an approved address, and your messages are seen only by the people who need them.
Accounts have no passwords. A sign-in code or link works once, within 10 minutes, and only a few tries are allowed; codes, links and sign-ins are stored only in scrambled form.
No website or email is perfectly secure, so please don’t send sensitive financial information through the forms or by email. If a breach ever affects your personal information, we will tell you as the law requires.
Children
The site is meant for adults looking at property. It isn’t directed to children under 16, and we don’t knowingly collect personal information from them. If you believe a child has sent us information, tell us and we will delete it.
Shine the Light
California’s “Shine the Light” law (Civil Code § 1798.83) lets California residents ask which personal information a business gave other companies for their own direct marketing in the past year. We don’t give personal information to other companies for their direct marketing.
Changes to this policy
When this policy changes, we will post the new version here with a new effective date. If a change affects how we use information you have already given us, we will ask for your consent where the law requires it.
Contact
Questions and requests: Michael Collins, Coldwell Banker Realty, 301 N Canon Dr, Beverly Hills, CA 90210. michael@michaelcollins.com · 310-413-1100.
Effective November 5, 2026.